Symptoms
What Is Microsoft Entourage For Mac
When you use Microsoft Entourage 2008 for Mac, you receive one of the following error messages:
Error message 1
Microsoft Entourage 2008 Web Services Edition for MacOS is periodically updated by our editors team but sometimes you may find out that software informations are outdated, please note that the publisher of Microsoft Entourage 2008 Web Services Edition for MacOS can update the software without notifying us. Start quickly with the most recent versions of Word, Excel, PowerPoint, Outlook, OneNote and OneDrive —combining the familiarity of Office and the unique Mac features you love. Work online or offline, on your own or with others in real time—whatever works for what you’re doing. Microsoft Entourage is a discontinued e-mail client and personal information manager that was developed by Microsoft for Mac OS 8.5 and later. Microsoft first released Entourage in October 2000 as part of the Microsoft Office 2001 office suite; Office 98, the previous version of Microsoft Office for the classic Mac OS included Outlook Express 5. The last version was Entourage: Mac 2008, part. Microsoft Entourage 2008 Web Services Edition v.13.0.4 Microsoft Entourage 2008 Web Services Edition 13.0.4 brings users a useful update.; Entourage GTD Action Scripts v.1.0 If you haven't already explored the Entourage Scripts Menu, Entourage GTD Action Scripts is what you need. Microsoft Entourage 2004 (Part of Office) comes pre-packaged with a set of AppleScripts to help you customize.
Error message 2
Entourage cannot access your data. To try to fix the problem, rebuild database.
Error message 3
The action could not be completed. An unknown error (4362) occurred.
Cause
This problem can occur when the Entourage database file has become damaged or corrupted.
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Resolution
To resolve this problem, follow the steps in the article.
You may find it easier to follow the steps if you print this article first.
Step 1: Rebuild the Entourage database and create a new identity
To rebuild the Entourage database or to create a new identity, follow steps 1 through 4 in the following Microsoft Knowledge Base article:
268322 How to rebuild your identity database in Entourage 2008 for Mac and Entourage for Mac 2004 to resolve most problemsIf the issue continues to occur, go to the next step.
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Step 2: Create a new Microsoft User Data folder
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The first time that you open Entourage, a new 'Microsoft User Data' folder is created in the Documents folder that is provided by the Mac operating system. The Microsoft User Data folder contains an Office 2008 Identities folder that stores the Entourage database for each identity.
To create a new Microsoft User Data folder, follow these steps:
Exit all Office applications. (This includes Entourage and Office Reminders.)
Locate and move the following Microsoft user data folder to your desktop, to an external hard disk, or to a network location:
HD/Users/USER_NAME/Documents
Start Entourage. A new Microsoft user data folder is automatically created. Additionally, a new IDENTITY_NAME folder is created in the following location:
HD/Users/USER_NAME/Documents/Microsoft User Data/Office 2008 Identities
Exit Entourage.
Locate the following folder, and then rename the database file with a new name:
HD/Users/USER_NAME/Documents/Microsoft User Data/Office 2008 Identities/IDENTITY_NAME
Copy the database file from the IDENTITY_NAME folder that is contained in the Microsoft User Data folder that you copied in step 2 to the IDENTITY_NAME folder that was automatically created in step 3.
Start Entourage and see whether the problem is resolved. If the problem is not resolved, go to the next step.
Step 3: Repair disk permissions
To repair disk permissions, follow these steps:
On the Finder menu, click Go and then select Home.
Open the Applications folder.
Open the Utilities folder.
In the left column of the Disk Utility window, select your Macintosh HD.
Click the First Aid tab.
Click Repair Disk Permissions.
After the repair process is complete, restart the computer.
Start Entourage and see whether the problem is resolved. If the problem is not resolved, go to the next step.
Step 4: Create a new user account
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Sometimes, a specific user's information can become corrupted. This problem can affect the installation or use of applications. To determine whether you have this problem, you can log on as a new user or create a new user account, and then test an application. For more information about how to create a new user account, click the following article number to view the article in the Microsoft Knowledge Base:
2439218 Testing your user account to troubleshoot Office for Mac applications Start Entourage and see whether the problem is resolved.
If the previous steps did not resolve the issue, the Entourage database most likely is damaged beyond repair. If there are no backups available and there is no other source of the data (such as another computer or a handheld device), the lost data is not recoverable. In this case, you will have to start from scratch. To do this, drag the Office 2008/2004 Identity folder (only if there are no other identities) to the Trash, and then restart Entourage.